PENGARUH KUALITAS PELAYANAN MEDICAL CHECK UP TERHADAP KEPUASAN PASIEN DI RSUD CIAWI

Abstract

ABSTRAK

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan pasien dan berapa besar pengaruh kualitas pelayanan terhadap kepuasan pasien di RSUD Ciawi. Hasil dari penelitian ini yaitu Kualitas Pelayanan berpengaruh positif terhadap kepuasan pasien pada Medical Check up di RSUD Ciawi. Berdasarkan hasil uji regresi linier sederhana menunjukkan dengan koefisien regresi kualitas pelayanan bernilai positif sebesar 0,107, artinya setiap kualitas pelayanan bernilai 1, maka kepuasan pasien sebesar 0,107. Dan berdasarkan hasil koefisien determinasi besarnya nilai korelasi (R) sebesar 0,481 dan R Square sebesar 0,231. Hal ini berarti 23,1% variabel kualitas pelayanan dapat dijelaskan oleh variabel kepuasan kerja, dan sisanya sebesar 79,6% dijelaskan oleh faktor lain yang tidak termasuk kedalam penelitian ini. Hasil uji hipotesis diperoleh nilai t hitung (2,903) > t tabel (2,052), yang berarti dapat disimpulkan H₀ ditolak dan Ha diterima. Artinya kualitas pelayanan memiliki pengaruh yang signifikan terhadap kepuasan pasien. Berdasarkan hasil penelitian ini bahwa uji hipotesis pada penelitian ini diterima, yang menunjukan bahwa kualitas pelayanan dapat mempengaruhi kepuasan pasien pada medical check up di RSUD Ciawi.   

ABSTRACT
This study aims to determine the effect of service quality on patient satisfaction and how much influence service quality has on patient satisfaction at Ciawi Hospital. The result of this study is that Service Quality has a positive effect on patient satisfaction at Medical Check up at Ciawi Hospital. Based on the results of the simple linear regression test, it shows that the regression coefficient of service quality is positive by 0.107, meaning that every service quality is worth 1, then patient satisfaction is 0.107. And based on the results of the coefficient of determination, the correlation value (R) is 0.481 and R Square is 0.231. This means that 23.1% of the service quality variable can be explained by the job satisfaction variable, and the remaining 79.6% is explained by other factors not included in this study. The results of the hypothesis test obtained the value of t count (2.903)> t table (2.052), which means that it can be concluded that H₀ is rejected and Ha is accepted. This means that service quality has a significant influence on patient satisfaction. Based on the results of this study, the hypothesis test in this study is accepted, which shows that service quality can affect patient satisfaction at medical check-ups at Ciawi Hospital.